1. In which locations(marinas) in Croatia do you deliver groceries?

1. We deliver groceries all over Croatia. Here is the list of the locations:

ACI MARINA POMER - PULA
MARINA MEDULIN - PULA
MARINA PUNAT - KRK
MARINA POLESNA - PULA
ACI MARINA PULA - PULA
MARINA VERUDA - PULA
MARINA BORIK - ZADAR
MARINA TANKERKOMERC - ZADAR
MARINA DALMACIJA - SUKOŠAN
MARINA KORNATI - BIOGRAD
MARINA SANGULIN - BIOGRAD
MARINA DRAGE - DRAGE
MARINA PIROVAC - PIROVAC
MARINA HRAMINA - MURTER
MARINA BETINA - MURTER
ACI MARINA JEZERA - MURTER
ACI MARINA VODICE - VODICE
ACI MARINA SKRADIN - SKRADIN
MARINA ZATON - ZATON
MARINA MANDALINA - ŠIBENIK
MARINA KREMIK - PRIMOŠTEN
MARINA FRAPA - ROGOZNICA
MARINA AGANA - MARINA
MARINA BAOTIĆ - SEGET DONJI
ACI MARINA TROGIR - TROGIR
SCT MARINA TROGIR - TROGIR
MARINA KAŠTELA - KAŠTELA
MARINA SPINUT - SPLIT
MARINA ACI SPLIT - SPLIT
MARINA ZENTA - SPLIT
MARINA LAV - PODSTRANA
MARINA RAMOVA - KRVAVICA MARINA FRAPA - DUBROVNIK
ACI MARINA KOMOLAC - DUBROVNIK
MARINA MEDULIN - PULA
MARINA TRIBUNJ
MARINA OPĆINA
MARINA NOVI - NOVI VINODOLSKI (ON REQUEST)
ACI MARINA RIJEKA - RIJEKA (ON REQUEST)
MARINA ROGAČ - ŠOLTA (ON REQUEST)
BRAČ MARINAS (ON REQUEST)
MARINA PLOČE - PLOČE (ON REQUEST)
ACI MARINA SLANO - DUBROVNIK (ON REQUEST)
ACI MARINA OPATIJA - OPATIJA (ON REQUEST)
ACI MARINA ROVINJ - ROVINJ (ON REQUEST)

If you don't see your location here, please contact us at email info@jamyachtsupply.com or phone +385989070651 | +33481695060 to check if it's possible for us to organize the delivery to the place of your choice. We don't deliver outside of Croatia. read more

2. Do you deliver groceries onto the boat?

2. Yes, we deliver your groceries straight to your boat. read more

3. Are the products that you offer fresh, especially produce like fruits, vegetables, milk etc?

3. Yes, we offer only high quality and fresh grocery delivery. read more

4. How do I place an order on your website?

4. First make sure that you create an account on our website Jam Yacht Supply then go to Sign in → New user, choose → Sign up: (Customer). Enter all your info there and enter the validation code and click → Register. After you create your account you can add all products that you wish to your basket (choose product → Add to the cart - this is how you add your products to the basket). Then click in the right corner on your basket and click → Check Out. Fill out all the info there, make sure that you place your order on time and choose the right time of delivery and all other information when placing your order. Choose the payment method and click → Place order and you're done. read more

5. How can I save my basket for future purchases?

5. You can place your orders by making your special cart(there you can see all the products that you saved on your cart with only 1 click). How to do this? Add products that you wish on your cart, open your basket to see products and below you see → Save cart. Give your cart a name and click → Save cart. After this step you will receive a special number that you must remember. Next time, you simply go to your basket when you log in and click → Retreive cart. This will automatically add all these products to your order. read more

6. Is there a minimum order amount for delivery?

6. There is, minimum order amount for delivery is 200€ and delivery is FREE. read more

7. Can I schedule my order for a specific delivery time?

7. Yes. When you click on "Check out" you will be able to fill out all the important info regarding your order, including the time and date that you wish for delivery to take place. read more

8. How do I track the status of my order?

8. If you have any questions regarding your order, you can just send us your tracking number (contains 5 digits that you receive after you place the order, for example: 27282) and we will answer as soon as possible. read more

9. How far in advance before our departure do we need to submit our order?

9. You can place your order anytime, but our advice is at least 1 week before your trip. Through our experience so far, most of our customers decide to submit their orders 1 week in advance. read more

10. What payment methods do you accept?

10. The customer is obligated to pay Jam Yacht Supply for the ordered merchandise by the method selected when filling out the order form.

We accept:

1. Monri/Card - payment of full amount online via card. It is possible to pay via: Mastercard,Diners Club,Visa,Maestro,Discover. It’s not possible to pay with American Express card, so if you try to pay with AMEX you will receive an error(unfortunately for some reason our system doesn’t support it, so you need to try a different card).

2. Cash - payment of the full amount in cash upon delivery

If both types of payment do not suit you, contact our customer service to find the most appropriate type of payment for you (it is also possible to pay through bank transfer). Our customer service can be reached via email info@jamyachtsupply.com or phone +385989070651 | +33481695060 . read more

11. The quantity of products in my basket has been multiplied. How can I fix this?

11. Your basket probably wasn't empty before placing a new order from us. This can cause an issue. Your basket needs to be empty before you place a new order. Just to be sure, click on your basket in the right corner, and click → View Cart. Now click on → Clear the Cart and confirm this. This should fix the issue. Now you can add all the products that you wish and place the order. read more

12. It seems like my payment didn’t go through. What can I do in this case?

12. Our advice in this case is to first try: paying through a different browser, try using different card, clear browser cookies and cache and check if you entered the correct card details. If you have tried all of this and it still isn’t working, contact us to help you. We can make a special payment link for you, and you will be able to pay by clicking on the link that you received from us. When you click on this link after you complete the payment you will see a pop-up saying "Order Error", please don't worry about the text you see → this means that your payment went through and your order is now confirmed. read more

13. Do you use any special packaging to make sure that our groceries are delivered safely?

13. Goods that we deliver are carefully packed to ensure they arrive in perfect condition. read more

14. Do you offer listed products in an Excel Sheet/Catalog?

14. Unfortunately no. We offer all the listed products through our website. You can browse products through categories or you can simply search for products using our search tool. read more

15. I received an error message stating that my credit card is invalid. What should I do?

15. If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:

1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at no point should you ever email us your full credit card number. Your email does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via email referencing by the order number.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method. read more

16. Why haven't I received a refund yet?

16. We complete all necessary steps on our end within 14 days of receipt of the complaint, so the rest is up to your bank for processing. But it is important for you to check the amount of money on your credit card because money will be back on your card without notification from the bank. So you won't know if you don't check it from time to time. read more

17. We entered the wrong location (marina) for delivery. Can you fix this?

17. Please contact our customer support as soon as possible so that we can redirect your order to the correct location. Since we have already arranged delivery to the original location, it is very likely that you will have to pay additional delivery costs (as the marinas are quite far from each other). In certain cases, we may not be able to arrange delivery if the location turns out to be too far away. read more