Jam Yacht Supply Terms and Conditions

TERMS OF USE

Jamyachtsupply.com is a part of Jam Group and will be presented as such in the rest of this text. Internet Shop JAM Yacht Supply is intended to be used for your private needs without any service dues and according to the following terms and regulations. While using Internet Shop JAM Yacht Supply you are obligated to respect the here described rules and regulations. Some illustrations on Internet Shop JAM Yacht Supply website are of solely illustrative nature.

PURCHASING TERMS

Practice, usage and merchandise purchasing terms for Internet Shop JAM Yacht Supply are defined according to the following parameters: order, shipping, payment, delivery and return, as well as merchandise reclamation.
JAM Yacht Supply, via the Internet Shop, allows for purchasing of the entire assortment of products contained in our online offer. A customer is considered to be any person that provides required information on an order form and electronically orders (purchases) at least one product from our assortment.

All given prices include VAT (PDV in Croatia). Customers must be an adult (age 18 and older). Minors are not allowed to make a purchase.

MERCHANDISE ORDERING

Merchandise should be ordered at least 48 hours before the stated shipping date.

Orders can be placed less than 48 hours before the stated shipping date but we’re not obligated to make those deliveries. If you need delivery in less than 48 hours, please make an order and contact our customer service so they can confirm if it’s possible to deliver.

Merchandise ordering takes place 24 hours a day, seven days a week.

Merchandise is ordered through electronic selection of a certain product and placement of that product in a virtual shopping cart. Merchandise is considered ordered once the customer has completed the entire ordering process. JAM Yacht Supply is obligated to ship all ordered products available in its inventory on the arranged shipment date. If for some reason we are unable to ship any of the ordered products, we will provide you with a replacement product of equal quality in a similar price range or we will cancel the ordered product that isn't available at that moment. All other products ordered and available in our inventory will be shipped on time.

MERCHANDISE SHIPPING

During shipping, merchandise will be stacked and organized in such a way to protect it from possible damage during transportation. The customer is obligated to inspect the delivered merchandise for possible damages or missing products during take-over and immediately submit reclamation to the delivery personnel, as well as refuse to accept the visibly damaged products and expect the bill to be lowered for the amount of the returned product. The driver will put together a written record of the requested changes which will include the customer’s signature.A printout of a corrected bill will be delivered to the customer at a mutually arranged deadline.

If you paid via Monri/Card your money will be back on your Card. And if you paid via Cash method, after you come back to the marina from the trip our driver will bring the Cash back to you in person or the money will be waiting for you at the agency. You are obliged to inform us of the exact date and time of your return. The money must be returned to you with the same payment method that you've chosen when you placed the order on our website.

Please compare delivered products to the contents on your invoice.

The customer themselves is obligated to inspect the order as well as ordered merchandise upon its delivery. We do not accept subsequent reclamations.

The customer must contact our customer support within the next 24 hours from receipt of delivery - otherwise we will consider it to be successfully delivered without any problems and no further reclamations will be accepted.

TERMS OF PAYMENT
The customer is obligated to pay Jam Yacht Supply for the ordered merchandise by the method selected when filling out the order form.
We accept:

1. Monri/Card - payment of full amount online via card. It is possible to pay via: Mastercard,Diners Club,Visa,Maestro,Discover. It’s not possible to pay with American Express card, so if you try to pay with AMEX you will receive an error(unfortunately for some reason our system doesn’t support it, so you need to try a different card).

2. Cash - payment of the full amount in cash upon delivery

If both types of payment do not suit you, contact our customer service to find the most appropriate type of payment for you (it is also possible to pay through bank transfer). Our customer service can be reached via email info@jamyachtsupply.com or phone +385989070651 | +33481695060 .

Minimum order amount for delivery is 200€ and delivery is FREE.

MERCHANDISE DELIVERY

All merchandise is shipped every day using our own delivery vehicles.

We make every effort to ensure that all orders are delivered on time. Only in the event of unforeseen circumstances beyond our control (such as severe weather or very heavy traffic) there may be a delay from the agreed scheduled time.

If you entered the wrong location (marina) for delivery please contact our customer support as soon as possible so that we can redirect your order to the correct location. Since we have already arranged delivery to the original location, it is very likely that you will have to pay additional delivery costs (as the marinas are quite far from each other). In certain cases, we may not be able to arrange delivery if the location turns out to be too far away.

RETURNS AND RECLAMATIONS

In case of merchandise return, the customer is obligated to send a justified reclamation to Jam Yacht Supply by email, phone or a written format. The customer has a right to return merchandise in the following cases:

· shipment of merchandise which was not ordered

· shipment of merchandise whose shelf life has expired

· shipment of merchandise which has a defect or was damaged prior to transportation

Within 14 days of receipt of the complaint or cancellation of the invoice, the funds will be returned to the customer's account.

Refund in case of order cancellation

In the case of cancellation of the order by the customer, the following rules apply to orders paid by credit card or bank transfer:

· If the order is cancelled in 36 hours or more before the delivery takes place, we will refund 90% of the amount

· If the order is cancelled in 35 hours or less before the delivery takes place, we retain the full delivery amount

REFUNDS

In case the customer chooses the wrong MARINA/Location unfortunately, we're not doing refunds.

CHANGES

Jam Yacht Supply reserves the right to change any of the rules and regulations, and is obligated to report any changes to its registered users using e-mail addresses submitted during registration. All changes will impact the use of our site. If you do not agree with any of the here mentioned terms of use, and you do not wish to accept them, please contact our Customer Support to voice your concerns and do not use our Internet Shop in the meantime.

REGISTRATION

In order to register on Internet Shop JAM Yacht Supply, you need to be at least 18 years of age. The customer is responsible for accuracy and completeness of information submitted during registration. Please keep your personal information updated by editing your User account in order to inform us of any changes in information submitted during registration. Information submitted to JAM Yacht Supply will be used exclusively for buying and selling merchandise and establishing business contacts and will not be used for any other purposes or available to other persons. Once registered, you are considered a customer of Internet Shop JAM Yacht Supply and comply with the here stated Rules and Regulations.

SECURITY

When registering for Internet Shop JAM Yacht Supply you will be required to create a password which only you will know. You are responsible for all activity and all orders executed using your specific password. If you know or suspect that someone else has used your password, you are required to notify our Customer Support at +385989070651 | +33481695060 (Tue-Fri 08:00-16:00 | Sat 11:00-19:00 ) or email us at info@jamyachtsupply.com In case of suspicion that a customer’s account has been compromised, Jam Yacht Supply has the right to ask the customer to change their existing password or block the user account.

OUTSIDE SOURCES

Services offered by Internet Shop JAM Yacht Supply do not include technical equipment and other external service expenses used for the purpose of accessing our website. Jam Yacht Supply is not responsible for phone or mobile and any other similar expenses. Please understand that any visit to a website is done at your own risk. Jam Yacht Supply does not guarantee, and is not responsible in any shape or form for any kind of direct and indirect damage you might suffer when using online services, computer programs (software), service providers and internet in general. The Internet is an international, independent computer network, not controlled by Jam Yacht Supply in any way but is only connected to it and so can not guarantee service availability by servers we do not control.

INTELLECTUAL PROPERTY

All content published on Jam Yacht Supply Internet pages such as text, graphics, trade marks (logos), icons, pictures, audio and video content, digital content, software and other content here not mentioned but published on our web pages, are property of either Jam Yacht Supply, our affiliate vendors or the provide or program packages (software) and are protected by local and international copyright and intellectual property laws and can not be used without the owner’s permission. By accepting these rules, you are also agreeing to the prohibition of reproduction, copying and distribution of design, as well as the background on Jam Yacht Supply Internet pages, including individual elements, design, logo and Jam Yacht Supply brand without explicit written permission from Jam Yacht Supply.

AVAILABILITY OF INTERNET SHOP JAM YACHT SUPPLY

Although Jam Yacht Supply strives to offer the best possible service to our customers, Jam Yacht Supply can not guarantee that our services will suit all of your needs. Also, Internet Shop JAM Yacht Supply may not always be available for viewing due to site maintenance or content updating.

OTHER INTERNET SITES

Internet Shop JAM Yacht Supply includes links to other internet sites whose content is not controlled by Jam Yacht Supply and thus is not responsible for the content of the pages in question.

ADVERTISING

A portion of Jam Yacht Supply pages is reserved for advertising and it is the advertiser’s obligation to make sure that the content of their advertisement is presented according to legal norms and regulations. Jam Yacht Supply is not responsible for any errors contained in the previously mentioned advertising material, especially in the case of alcohol, alcohol beverages, wine, beer, tobacco and tobacco product advertising.

GUIDE PRICE

The Guide price is our estimate of what the value of the purchased merchandise will be upon delivery. It is possible that the amount of your invoice is different from the guide price invoice produced by our Internet Shop.

If the price of a product on the delivered invoice is larger than the price shown during the ordering process, the product can be returned and you will be reimbursed. Please return unwanted products to the driver upon delivery and we will take care of the rest.

Why does the guide price differ from the final invoice amount?

· The guide price is based on same-day prices at the Internet Shop JAM Yacht Supply. We acquire your ordered provisions on the same day you requested it to be delivered, just as you would if you were shopping for them yourself. The final invoice can vary for the following reasons:

· The guide prices for weighted articles refer to products such as cheeses, salami, fruit and vegetables which are paid for according to the quantity purchased in weight instead of numbers. For example, the price shown for a certain cheese could refer to a quantity of exactly 100 grams, but we might deliver a slightly different quantity of the requested cheese. The difference in quantity is minimal, meaning that you could receive a few grams more or less of the product requested and the final price will be calculated according to the exact quantity delivered.

· If we have to substitute a certain product with an alternative product, the final price will differ according to the difference in price of the alternative product on the day the order is processed.

ORDER CONFIRMATION

You will receive your order confirmation by email after completing your order, containing all legally required product details including quantity, price, date and place of delivery. We will also inform you of any possible changes to your order (delivery date change, unavailability of the product ordered, etc.) using your email address.

EXCERPT CONSUMER PROTECTION ACT

Prior notification Article 42

(1) In good time before the conclusion of the contract the consumer must be informed of:

- Name, company, registration number and full address of the seller or the person
to whom the consumer can take out their complaints,
- The product or service offered and their name,
- The main characteristics of the product or service,
- The price of a product or service, including all taxes and other charges,
- The cost of delivery of the product,
- The method of payment and the manner and delivery of products or services,
- Services that are offered after sales (service and sales of spare parts),
- Guarantees that come with the product or service;
- The right of consumers to commit a breach of Article 44 this Act and the deadline for withdrawal,
- Situations where it is off the consumer the right to terminate the contract,
- Assumptions and procedure termination agreement concluded for an indefinite
period or for a period more than a year,
- Cost of using the means of distance communication, where such costs do not charge per the basic rate,
- The period in which the offer or the price is valid,
- In the case of contracts for the supply of goods or continuing contracts
continued services, the shortest time in which a trader agrees to enter into a contract.

(2) The notice referred to in the preceding paragraph of this Article shall contain clear and prominent commercial intention dealer and must be unambiguous, clear, easy to understand and tailored means of distance communication which uses.

(3) In case of using the phone, the identity of the trader, and the commercial purpose of the call must be explicitly mentioned in the interview.

(4) The notice must contain a warning that the contract is in the name and on behalf of the minor or completely incapable person may enter only their legal representatives or warning that the partial legal capacity may contract only with the consent of their legal representative.

CONFIRMATION NOTICE

Article 43

(1) Not later than the time of delivery or at the latest on the day of commencement of the provision services, consumers must be submitted confirmation notice in writing or in another, available to consumers, a durable medium.
(2) Confirmation notice must contain all the data contained in the notice.

(3) In the event of the conclusion of the service that is provided by using one-time funds remote communications and charged by the operator a means of distance communication, the retailer will not be shall issue a receipt notice under paragraph 1 this article.

(4) In cases where it is required to issue a receipt notice, the burden of proof issue and information rests with the dealer.

The right to terminate the contract The purchaser the right to terminate the contract and terms for termination (excerpt from the Consumer Protection Act): The right to terminate the contract - Article 45

(1) Any contract entered into means of remote communication subject to the rules contained in this Chapter of the consumer may, without showing cause, cancel within seven days.

(2) In the event of the conclusion of the sale of the product, the period referred to in paragraph 1 this article begins on the day when the consumer has received the product, assuming that the consumer had previously submitted a confirmation notice from Article 44 this Act.

(3) In case of contract for service, the period referred to in paragraph 1 this article begins on the day the contract is concluded or, if by the time of concluding the contract the consumer has not been submitted a confirmation notice from the date of receipt of the confirmation notice.

The deadline for the termination of the contract if the approval notice was not served - Article 46

(1) If the trader has not provided the consumer a confirmation notice from Article 44 this Act, the consumer will be entitled to cancel the contract within three months.

(2) In the event of the conclusion of the sale of the product, the period referred to in paragraph 1 this article begins on the date of receipt of the product.

(3) In case of contract for service, the period referred to in paragraph 1 this article begins on the day the contract.

(4) If, within the deadline referred to in paragraph 1 this article, provide the consumer a confirmation notice from Article 44 this Act, the consumer has the right to terminate the contract within 14 days of receipt of the confirmation notice.

Form of termination of contract - Article 47

(1) The contract shall be terminated by written notice of termination has been sent.

(2) The contract was terminated when the trader receives the notice of termination.

(3) It is believed that the contract was terminated at the time, if notice of termination is addressed within the terms of Article 45 and 46 this Act.

Consequences of termination - Article 48

(1) In the event of termination of the contract, the consumer shall at his own cost to return products to retailers.

(2) The consumer is not liable for damages suffered by the trader for the termination of the contract.

(3) The trader shall, within 30 days after receipt of written notice of termination, refund the full amount that the consumer is the consumer until the termination pay under the contract, plus interest at the interest rate of commercial bank trader for term deposits at three months for the whole period of receipt of written notice of termination to the payment.

Exclusion of the right to terminate the contract - Article 49

Unless the parties have agreed otherwise, the consumer is not entitled to termination pursuant to Article 45 and 46 this Act if the contract is concluded:

the provision of services if the provision of services, with the express consent of the consumer, started before the expiration of the period within which the consumer had the right to seek termination of the contract, sales of products or performance of services whose price depends on fluctuations in the financial market, the sale of products made on the basis of the consumer's specifications, the products created exclusively for consumers or products because of their nature, can not be returned or is subject to rapid decay, on the sale of audio or video recordings and computer programs which the consumer is unpacked, on the sale of newspapers, periodicals and magazines on gambling
CONTRIBUTION

In order to improve our products and services, we are conducting a survey and would appreciate your participation, either by answering survey questions or by submitting additional questions, comments, objections and compliments. Our customer service can be reached via email info@jamyachtsupply.com or phone +385989070651 | +33481695060 .

Please keep in mind that sending private messages by e-mail can be unsafe and subject to unauthorized access by a third party or to mistakenly be delivered to an incorrect account. All communication received by electronic mail is considered unprotected and as a result, Jam Yacht Supply is not responsible for the security and privacy of such correspondence. At the same time, we reserve the right to reproduce, use, access and release information received by electronic correspondence to third parties without restrictions. Furthermore, we have the liberty of using ideas, sketches and expert knowledge contained in such correspondence for any purpose necessary, including for example, development, advancement, production or product marketing.

EXCLUSION OF LIABILITY

With this, you accept the conditions and are subject to the Croatian material law having exclusive jurisdiction over interpretation, usage and legal effects allowable, excluded and usage conditions of the mentioned internet pages. The Croatian Court in Split has the exclusive authority over all claims and proceedings which result from the usage of these internet pages or in regards to their content. Jam Yacht Supply does not guarantee that the content of our internet pages are suitable or available at certain locations, that is, we are not responsible for access to the mentioned internet pages in countries where it's content is prohibited by law. Access to internet pages in question on such territories is considered the responsibility of the customer themselves who will have to answer to local authorities.

All information available on our internet pages are of a purely informative character and should not be used for commercial purposes or be distributed to third parties. Individual product and service information on our internet pages are subject to certain limitations. Information published on Jam Yacht Supply internet pages are considered correct and reliable at the time of their input. However, Jam Yacht Supply does not guarantee accuracy, authenticity or reliability of the content published on our internet pages. Jam Yacht Supply idoes not guarantee, explicitly or by implication, including guarantees in terms of marketability, nor do we take responsibility for completeness or usefulness of any of the contents published on our internet pages. Information available on our internet pages should not be used a basis for making important personal, financial or business decisions, and you agree that we can not be blamed if your expectations in regards to the same not realized. Legal limitations permitting, Jam Yacht Supply will not answer for any direct or indirect, accidental, material and non-material damage, losses or expenses resulting from usage or the inability to use any of the information available on our internet pages. In the case of this happening, we suggest consulting an appropriate professional who will be able to advise you according to your specific situation.