Jamyachtsupply.com is a part of Jam Group and will be presented as such
in the rest of this text. Jamyachtsupply Internet Shop is
intended to be used for your private needs without any service dues and
according to the following terms and regulations. While using
Jamyachtsupply.com Internet shop you are obligated to respect the here
described rules and regulations. Some illustrations on Jamyachtsupply
Internet shop site are of solely illustrative nature.
Practice, usage and merchandise purchasing terms for Jamyachtsupply
Internet Shop are defined according to the following parameters: order,
shipping, payment, delivery and return, as well as merchandise
Jamyachtsupply, via the Internet Shop, allows for purchasing of the
entire assortment of products contained in our on-line offer. A
customer is considered to be any person that provides required
information on an order form and electronically orders (purchases) at
least one product from our assortment.
All given prices include VAT. Customer must be an adult (age 18 and
older). Minors are not alowed to make a purchase.
Merchandise should be ordered at least 48 hours before the stated
In extreme situations an order can be submitted within the 48 hours
before the stated shipping date, however only through previous
communication with our customer service representative.
Merchandise ordering takes place 24 hours a day, seven days a week.
Merchandise is ordered through electronic selection of a certain
product and placement of that product in a virtual shopping cart.
Merchandise is considered ordered once the customer has completed the
entire Ordering process. Jamyachtsupply is obligated to ship all
ordered products available in its inventory on the arranged shipment
date. If for some reason we are unable to ship any of the ordered
products, we will contact the customer by phone or e-mail to discuss an
order of a different product or a cancellation of an order in question.
All other products ordered and available in our inventory will be
shipped in time.
During shipping merchandise will be stacked and organized in such a way
to protect it from possible damage during transportation. The customer
is obligated to inspect the delivered merchandise for possible damages
during take-over and immediately submit reclamation to the delivery
personnel, as well as refuse to accept the visibly damaged products and
expect the bill to be lowered for the amount of the returned product. A
printout of a corrected bill will be delivered to the customer in a
mutually arranged deadline.
The customer themselves is obligated to inspect the order as well as
ordered merchandise upon its delivery. We do not accept subsequent
Terms of payment
The customer is obligated to pay Jamyachtsupply for the ordered
merchandise by method selected when filling out the order form.
1/Payment of the full amount via internet:
Accepted forms of payment:
- Credit Card (Eurocard/Mastercard, Diners Club,
Visa, American Express)
- Advanced payment by bank transfer
2/Payment of 30% of the full amount via internet and the rest upon
Accepted forms of payment:
- Credit Cards (Eurocard/Mastercard, Diners Club,
Visa, American Express)
The cost of shipping (for all orders valued at less than 750 kn) is
added to the product cost according to the pricelist published on our
Internet shop pages.
All merchandise is shipped every day using our own delivery vehicles.
Delivery cost depends on the value of products ordered. Price includes
procurement of ordered products, packaging and delivery to the location
Shipping cost is 200 kn for an invoice amount less than 750 kn.
For an invoice amount larger than 750 kn shipping is free.
Returns and reclamations
In case of merchandise return the customer is obligated to send a
justified reclamation to Jamyachtsupply by e-mail, phone or a written
Customer has a right to merchandise return in the following cases:
· shipment of merchandise which was not ordered
· shipment of merchandise whose shelf life has expired
· shipment of merchandise which has a defect or was
damaged prior to transportation
Customer is obligated to inspect the delivered merchandise for possible
damages during take-over. Please compare delivered products to the
contents on your invoice, and if there is anything missing please
mention this to the delivery personnel as we do not accept reclamations
after delivery. The driver will put together a written record of the
requested changes which will include the customer’s signature.
If Jamyachsupply is unable to deliver substitute merchandise, we will
reimburse the customer for the shipping cost of merchandise return and
the value of products we are unable to deliver.
Jamyachtsupply is committed to protecting the privacy of all our
customers. We will gather only necessary customer information and
strive to keep our customers informed of the way we use the information
submitted. We regularly give our customers multiple options for
submission and use of their private information as well as the
possibility to remove their name from the lists used for marketing
purposes. All private customer data is strictly protected and available
only to our employees for processing of orders. All employees and
business partners are responsible for respecting the rules of this
Jamyachtsupply reserves the right to change any of the rules and
regulations, and is obligated to report any changes to its registered
users using e-mail addresses submitted during registration. All changes
will impact the use of our site. If you do not agree with any of the
contact our Customer Service Center to voice your concerns and do not
use our Internet Shop in the meantime.
In order to register with Jamyachtsupply.com Internet Shop, you need to
be at least 18 years of age. The customer is responsible for accuracy
and completeness of information submitted during registration. Please
keep your personal information updated by editing your User account in
order to inform us of any changes in information submitted during
Information submitted to Jamyachtsupply will be used exclusively for
buying and selling of merchandise and establishing of business contacts
and will not be used for any other purposes or available to other
Once registered you are considered a customer of Jamyachtsupply.com
Internet Shop and comply with the here stated Rules and Regulations.
When registering for Jamyachtsupply Internet Shop you will be required
to create a password which only you will know. You are responsible for
all activity and all orders executed using your specific password. If
you are know or suspect that someone else has used your password you
are required to notify our Customer Service at +385 21 343 320 every
day from 8,00 to 16,00 or send us an e-mail at firstname.lastname@example.org.
In case of suspicion that a customer’s account has been compromised,
Jamyachtsupply has the right to ask the customer to change their
existing password or block the user account.
Services offered by Jamyachtsupply Internet Shop do not include
technical equipment and other eternal service expenses used for the
purpose of accessing our web site. Jamyachtsupply is not responsible
for phone or mobile and any other similar expenses.
Please understand that any visit to a web site is done at your own
risk. Jamyachtsupply does not guarantee, and is not responsible in any
shape or form for any kind of direct and indirect damages you might
suffer when using online services, computer programs (software),
service providers and internet in general. Internet is an
international, independent computer network, not controlled by
Jamyachtsupply in any way but is only connected to it and so can not
guarantee service availability by servers we do not control.
content published on Jamyachtsupply Internet pages such as text,
graphics, trade marks (logos), icons, pictures, audio and video
content, digital content, software and other content here not mentioned
but published on our web pages, are property of either Jamyachtsupply,
our affiliate vendors or the provide or program packages (software) and
are protected by local and international copyright and intellectual
property laws and can not be used without the owner’s permission.
By accepting these rules you are also agreeing to prohibition of
reproduction, copying and distribution of design, as well as the
background on Jamyachtsupply Internet pages, including individual
elements, design, logo and Jamyachtsupply brand without explicit
written permission from Jamyachtsupply.
Jamyachtsupply Internet Store
Although Jamyachtsupply strives to offer the best possible service to
our customers, Jamyachtsupply can not guarantee that our services will
suit all of your needs. Also, Jamyachtsupply Internet Shop may not
always be available for viewing due to site maintenance and/or content
Other Internet sites
Jamyachtsupply Internet Shop includes links to other internet sites
whose content is not controlled by Jamyachtsupply and thus is not
responsible for the content of the pages in question.
A portion of Jamyachtsupply pages is reserved for advertising and it is
the advertiser’s obligation to make sure that the content of their
advertisement is presented according to legal norms and regulations.
Jamyachtsupply is not responsible for any errors contained in the
previously mentioned advertising material, especially in the case of
alcohol, alcohol beverages, wine, beer, tobacco and tobacco product
A Guide price is our estimate of what the value of the purchased
merchandise will be upon delivery.
It is possible that the amount of your invoice is different from the
guide price invoice produced by our Internet Shop Catalogue. If you are
not satisfied with a certain product you can return it.
If the price of a product on the delivered invoice is larger than the
price shown during the ordering process, the product can be returned
and you will be reimbursed.
Please return unwanted products to the driver upon delivery and we will
take care of the rest.
Why does the guide price differ from the final invoice amount?
· The guide price is based on same day prices in the
Jamyachtsupply Internet Shop. We acquire your ordered provisions on the
same day you requested it to be delivered, just as you would if you
were shopping for them your self.
The final invoice can vary due to the following reasons:
· The guide prices for weighted articles refer to
products such as cheeses, salami, fruit and vegetables which are paid
for according to the quantity purchased in weight instead of numbers.
For example, the price shown for a certain cheese could refer to a
quantity of exactly 100 grams, but we might deliver a slightly
different quantity of the requested cheese. The difference in quantity
is minimal, meaning that you could receive a few grams more or less of
the product requested and the final price will be calculated according
to the exact quantity delivered.
· If we have to substitute a certain product with an
alternative product, the final price will differ according to the
difference in price of the alternative product on the day the order is
You will receive your order confirmation by e-mail after completing
your order, containing all legally required product details including
quantity, price, date and place of delivery. We will also inform you of
any possible changes to your order (delivery date change,
unavailability of the product ordered, etc.) using your e-mail address.
Excerpt Consumer Protection Act
(1) In good time before the conclusion of the contract the consumer
must be informed of:
- Name, company, registration number and full address of the seller or
the person to whom the consumer can take out
- The product or service offered and their name,
- The main characteristics of the product or service,
- The price of a product or service, including all taxes and other
- The cost of delivery of the product,
- The method of payment and the manner and delivery of products or
- Services that are offered after sales (service and sales of spare
- Guarantees that come with the product or service;
- The right of consumers to commit a breach of Article 44 this Act and
the deadline for withdrawal,
- Situations where it is off the consumer the right to terminate the
- Assumptions and procedure termination agreement concluded for an
indefinite period or for a period
more than a year,
- Cost of using the means of distance communication, where such costs
do not charge per
the basic rate,
- The period in which the offer or the price valid,
- In the case of contracts for the supply of goods or continuing
services, the shortest time in which a trader agrees to enter into a
(2) The notice referred to in the preceding paragraph of this Article
shall contain clear and prominent commercial
intention dealer and must be unambiguous, clear, easy to understand and
tailored means of distance
communication which uporablja.
(3) In case of using the phone, the identity of the trader, and the
commercial purpose of the call must be
explicitly mentioned in the interview.
(4) The notice must contain a warning that the contract is in the name
and on behalf of the minor or completely
incapable person may enter only their legal representatives or warning
that the partial legal capacity may contract only with the consent of
(1) Not later than the time of delivery or at the latest on the day of
commencement of the provision
services, consumers must be submitted confirmation notice in writing or
available to consumers, a durable medium.
(2) Confirmation notice must contain all the data contained in the
(3) In the event of the conclusion of the service that is provided by
using one-time funds
remote communications and charged by the operator a means of distance
communication, the retailer will not be
shall issue a receipt notice under paragraph 1 this article.
(4) In cases where it is required to issue a receipt notice, the burden
of proof issue
and information rests with the dealer. 10
The right to terminate
The purchaser the right to terminate the contract and terms for
termination (excerpt from the Consumer Protection Act):
The right to terminate the contract - Article 45
(1) Any contract entered into means of remote communication subject to
the rules contained in this Chapter of the consumer may, without
showing cause, cancel within seven days.
(2) In the event of the conclusion of the sale of the product, the
period referred to in paragraph 1 this article begins on the day when
the consumer has received the product, assuming that the consumer had
previously submitted a confirmation notice from Article 44 this Act.
(3) In case of contract for service, the period referred to in
paragraph 1 this article begins on the day the contract is concluded
or, if by the time of concluding the contract the consumer has not been
submitted a confirmation notice from the date of receipt of the
The deadline for the termination of the contract if the approval notice
was not served - Article 46
(1) If the trader has not provided the consumer a confirmation notice
from Article 44 this Act, the consumer will be entitled to cancel the
contract within three months.
(2) In the event of the conclusion of the sale of the product, the
period referred to in paragraph 1 this article begins on the date of
receipt of the product.
(3) In case of contract for service, the period referred to in
paragraph 1 this article begins on the day the contract.
(4) If, within the deadline referred to in paragraph 1 this article,
provide the consumer a confirmation notice from Article 44 this Act,
the consumer has the right to terminate the contract within 14 days of
receipt of the confirmation notice.
Form of termination of contract - Article 47
(1) The contract shall be terminated by written notice of termination
has been sent.
(2) The contract was terminated when the trader receives the notice of
(3) It is believed that the contract was terminated at the time, if
notice of termination is addressed within the terms of Article 45 and
46 this Act.
Consequences of termination - Article 48
(1) In the event of termination of the contract, the consumer shall at
his own cost to return products to retailers.
(2) The consumer is not liable for damages suffered by the trader for
the termination of the contract.
(3) The trader shall, within 30 days after receipt of written notice of
termination, refund the full amount that the consumer is the consumer
until the termination pay under the contract, plus interest at the
interest rate of commercial bank trader for term deposits at three
months for the whole period of receipt of written notice of termination
to the payment.
Exclusion of the right to terminate the contract - Article 49
Unless the parties have agreed otherwise, the consumer is not entitled
to termination pursuant to Article 45 and 46 this Act if the contract
- the provision of services if the provision of services, with the
express consent of the consumer, started before the expiration of the
period within which the consumer had the right to seek termination of
- sales of products or performance of services whose price depends
on fluctuations in the financial market,
- the sale of products made on the basis of the consumer's
specifications, the products created exclusively for consumers or
products because of their nature, can not be returned or is subject to
- on the sale of audio or video recordings and computer programs
which the consumer is unpacked,
- on the sale of newspapers, periodicals and magazines
- on gambling
In order to improve our products and services we are conducting a
survey and would appreciate your participation, either by answering
survey questions or by submitting additional questions, comments,
objections and compliments. Please contact the Jamyachtsupply Customer
Service at +385 21 343 320 every day from 8,00 to 16,00 or send us an
e-mail at email@example.com.
You can also write us at:
Please keep in mind that sending private messages by e-mail can be
unsafe and subject to unauthorized access by a third party or to
mistakenly be delivered to an incorrect account. All communication
received by electronic mail is considered unprotected and as a result
Jamyachtsupply is not responsible for the security and privacy of such
correspondence. At the same time, we reserve the right to reproduce,
use, access and release information received by electronic
correspondence to third parties without restrictions. Furthermore, we
have the liberty of using ideas, sketches and expert knowledge
contained in such correspondence for any purpose necessary, including
for example, development, advancement, production or product marketing.
You can also contribute to further improvement of our service by
leaving your comments on the integrated Jamyachtsupply forum.
Exclusion of liability
With this you accept the conditions and are subject to the Croatian
material law having exclusive jurisdiction over interpretation, usage
and legal effects allowable, excluded and usage conditions of mentioned
internet pages. Croatian Court in Split has the exclusive authority
over all claims and proceedings which result from the usage of these
internet pages or in regards to their content.
Jamyachtsupply does not guarantee that the content of our internet
pages are suitable or available at certain locations, that is, we are
not responsible for access to the mentioned internet pages in countries
where its content is prohibited by law. Access to internet pages in
question on such territories is considered the responsibility of the
customer themselves who will have to answer to local authorities.
All information available on our internet pages are of purely
informative character and should not be used for commercial purposes or
be distributed to third parties. Individual product and services
information on our internet pages are subject to certain limitations.
Information published on Jamyachtsupply internet pages are considered
correct and reliable at the time of their input, however Jamyachtsupply
does not guarantee accuracy, authenticity or reliability of the content
published on our internet pages. Jamyachtsupply does not guarantee,
explicitly or by implication, including guarantees in terms of
marketability, nor do we take responsibility for completeness or
usefulness of any of the contents published on our internet pages.
Information available on our internet pages should not be used as basis
for making important personal, financial or business decisions, and you
agree that we can not be blamed if your expectations in regards to the
same are not realized. Legal limitations permitting, Jamyachtsupply
will not answer for any direct or indirect, accidental, material and
non material damage, losses or expenses resulting from usage or the
inability to use any of the information available on our internet
pages. In the case of this happening, we suggest consulting an
appropriate professional who will be able to advise you according to
your specific situation.